Privacy Policy

Privacy Policy

Introduction

At https://relationship-counseling-gilbert-az.couplesresilience.com (hereafter referred to as ‘Relationship Counseling Gilbert Az’, ‘we’, ‘our’ or ‘us’), we are committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy describes the ways in which we process your personal information across various touchpoints:

  1. User Accounts: When you create an account with us, we collect account-related details such as your name, email address, and password.
  2. Payments and Transactions: We securely process payment information for our services using encrypted channels. This includes financial data like credit card numbers, billing addresses, and transaction history.
  3. Communication: If you choose to receive our newsletters, emails, or other communications, we record your contact details and preferences.
  4. Website Visits: We track visits to our website using analytics tools, collecting data such as IP addresses, browser type, referring URLs, and pages visited.
  5. Feedback and Reviews: We value your input and may collect feedback, ratings, or reviews you provide about our services or products.
  6. Social Media Engagement: If you interact with us on social media platforms, we may access and store relevant data from those interactions.
  7. Product Usage: Information about how you use our products, including features accessed, time spent, and preferences, is also collected for improvement purposes.

Personal Data Collection

We gather various types of personal information to enhance your experience and provide tailored services:

  • Account and Profile Information: This includes your name, username, email address, profile picture (if provided), and any other details you choose to share in your user profile.
  • Payment Details: We process payment information required for our services, including credit card numbers, expiration dates, CVV codes, and billing addresses.
  • Financial Records: In some cases, we may collect financial data related to transactions or when you opt for premium services.
  • Purchase History: We maintain records of your purchases, including products or services acquired through our platform.
  • Device Identifiers: Unique identifiers from your mobile devices, such as device type, operating system, and advertising IDs, may be collected for analytics purposes.
  • Location Data: With your consent, we can access location information to provide location-based services or personalized content.
  • Feedback and Reviews: The comments, ratings, and reviews you submit to us are valuable resources for improvement.
  • Social Media Information: When you interact with our social media accounts, we may collect public data like profile pictures, posts, and comments (if not restricted).
  • Product Details: We log information about products or services you view, purchase, or interact with on our platform.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics data:

  • Cookies: These are small text files stored on your browser that enable us to recognize your device. Cookies can be categorized as Strictly Necessary (for core functionality), Preferences (to remember settings), and Analytics (to collect usage statistics). You can manage non-essential cookies through our Cookie Manager, allowing you to control tracking preferences.
  • Web Beacons: We may use web beacons (small transparent images) in emails or on websites to track user activity and gather data for analytics purposes.
  • Tracking Pixels: These are used to collect information about interactions with emails and websites, such as open rates and click-throughs.

Children’s Privacy

We do not knowingly seek or collect personal data from children under the age of 18. Our services are designed for a general audience, and we encourage parents and legal guardians to supervise their children’s online activities.

Your Data Rights

Depending on your jurisdiction, you have several rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you and its use.
  • Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  • Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your data.
  • Restriction: You have the right to restrict processing of your data under specific conditions.
  • Data Portability: Upon request, we can provide a copy of your personal information in a structured format.
  • Objection: You can object to or withdraw consent for certain uses of your data at any time.
  • Non-Discrimination: We are committed to treating all users fairly and will not discriminate against those who exercise their data rights.

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any significant changes on our website and inform you via email (if applicable) before they become effective.

Contact Information

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

  • Email: [email protected]
  • Mail: Relationship Counseling Gilbert Az, Privacy Team, [Address]

We value your trust in handling your personal information, and we are dedicated to maintaining the security and confidentiality of your data.